IMPORTANT: Please read these Terms and Conditions carefully before accessing or using the Leanova platform. By registering, subscribing, or otherwise using any part of www.leanova.in or Leanova's services, you agree to be legally bound by these Terms. If you do not agree, you must not access or use the platform.

1.  Definitions

In these Terms and Conditions, the following terms shall have the meanings assigned to them below, unless the context otherwise requires.

"Agreement" means these Terms and Conditions, together with Leanova's Privacy Policy, Patient Responsibility and Compliance Agreement, and Cancellation and Refund Policy, all of which form a single integrated legal agreement between Leanova and the User.

"Leanova" / "we" / "us" / "our" means Leanova Health, a company incorporated under the Companies Act, 2013, operating the platform at www.leanova.in and providing medically supervised weight-management and metabolic health services.

"Platform" means the website www.leanova.in, its sub-domains, associated mobile applications, digital portals, WhatsApp channels, and any other digital interface operated by Leanova through which services are accessed or delivered.

"User" / "you" / "your" means any individual who accesses, browses, registers on, subscribes to, or otherwise uses the Platform in any capacity, including prospective patients, enrolled patients, wellness partners, and referring physicians.

"Patient" means a User who has enrolled in a Leanova medical program, completed the clinical assessment process, and is receiving or has received medical care through the Platform.

"Services" means all medical, clinical, educational, coaching, and operational services offered by Leanova through the Platform, including telemedicine consultations, clinical assessments, pharmacotherapy management, nutritional guidance, behavioural coaching, laboratory coordination, and any related subscription-based program.

"Physician" means a duly registered and licensed medical practitioner affiliated with or employed by Leanova to deliver clinical services to Patients through the Platform.

"Content" means all text, images, videos, graphics, data, clinical information, educational materials, user interface elements, software, and any other material made available on or through the Platform.

"Subscription" means a recurring time-based paid plan that grants the User access to a defined bundle of Leanova's Services during the subscription period.

"SPDI" means Sensitive Personal Data or Information as defined under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

"Applicable Law" means all statutes, regulations, guidelines, and directions applicable in India, including the Indian Contract Act 1872, the Consumer Protection Act 2019, the Information Technology Act 2000, the Digital Personal Data Protection Act 2023, the Drugs and Cosmetics Act 1940, the Indian Medical Council Act 1956, the Telemedicine Practice Guidelines 2020, and any other law relevant to the provision and use of the Services.

2.  Acceptance of Terms

By accessing or using the Platform in any manner — including browsing the website, creating an account, completing a clinical assessment, subscribing to a program, or communicating with Leanova through any digital channel — you confirm that you have read, understood, and agree to be bound by this Agreement in its entirety.

If you are accessing the Platform on behalf of another person, a business entity, or an organisation, you represent and warrant that you have the authority to bind that person or entity to this Agreement, and references to "you" shall include both you and that person or entity.

Leanova reserves the right to modify, update, or replace any part of this Agreement at any time. Material changes will be communicated to registered Users via email or a notification on the Platform, with reasonable advance notice. Your continued use of the Platform following the effective date of any amendments constitutes your acceptance of the revised terms. It is your responsibility to review this Agreement periodically.

3.  Eligibility and Account Registration

3.1  Eligibility Requirements

Use of the Platform and access to Leanova's Services is available only to individuals who satisfy all of the following conditions:

• They are at least 18 years of age and possess the legal capacity to enter into a binding contract under the Indian Contract Act, 1872;

• They are residents of India or are accessing the Platform from a jurisdiction in which such services are lawfully permitted;

• They are not barred from receiving medical or healthcare services under any applicable law, court order, or regulatory direction;

• They agree to use the Platform solely for lawful purposes in accordance with this Agreement.

Where services are sought on behalf of a minor, the parent or legal guardian must register, provide consent, and accept full responsibility under this Agreement. Leanova reserves the right to verify age and identity and to suspend or terminate accounts where eligibility criteria are not met.

3.2  Account Registration

To access clinical services, Users must create an account by providing accurate, complete, and current registration information, including name, mobile number (verified by one-time password), email address, date of birth, and such other information as is required at the time of registration. You are responsible for maintaining the accuracy of your account information and must update it promptly in the event of any change.

You are solely responsible for maintaining the confidentiality of your account credentials, including your password and OTP. You must not share your account access with any third party. You accept full responsibility for all activities conducted through your account, whether or not authorised by you. Any suspected unauthorized access must be reported to Leanova immediately at care@leanova.in.

Leanova reserves the right to refuse registration, suspend an account, or terminate access to the Platform where it has reasonable grounds to believe that registration information is false, inaccurate, or incomplete, or where there is evidence of misuse, fraud, or breach of this Agreement.

3.3  Single Account Policy

Each individual is permitted to maintain only one active account on the Platform at any given time. Creating multiple accounts for the same individual is not permitted and may result in suspension of all associated accounts.

4.  Description of Services

4.1  Medical Weight-Management Program

Leanova provides a doctor-led, telemedicine-based medical program for the assessment, management, and long-term treatment of obesity and related metabolic conditions. The program is built on four integrated clinical pillars: structured lifestyle intervention, evidence-based pharmacotherapy, metabolic optimisation, and long-term maintenance support. All clinical decisions are made by licensed Physicians and are governed by current evidence-based guidelines for obesity medicine.

4.2  Telemedicine Consultations

Medical consultations are delivered via telemedicine through video, audio, text-based, and WhatsApp-based channels. Leanova's telemedicine services are conducted in accordance with the Telemedicine Practice Guidelines 2020 issued by the Board of Governors of the Medical Council of India. By using these services, you acknowledge the inherent limitations of remote consultation — including the absence of physical examination — and consent to receiving care through these modalities.

4.3  Pharmacotherapy Management

Where clinically indicated and appropriate, Leanova Physicians may prescribe anti-obesity medications including, but not limited to, GLP-1 receptor agonists (e.g., semaglutide), dual incretin agonists (e.g., tirzepatide), and other approved pharmacological agents. All prescriptions are issued solely on the basis of clinical assessment, are specific to the individual patient, and are governed by the Drugs and Cosmetics Act 1940 and applicable prescribing regulations. No medication will be prescribed without a completed clinical assessment.

4.4  Subscription Model

Leanova's clinical services are available through a subscription-based model. Subscription plans are offered for defined periods and include specified service bundles. Details of available plans, pricing, and inclusions are presented to the User prior to purchase. Subscription terms, renewal, cancellation, and refund policies are governed by Clause 9 of this Agreement and Leanova's Cancellation and Refund Policy.

4.5  Educational and Informational Content

The Platform may contain educational content relating to obesity, metabolic health, nutrition, pharmacotherapy, and related topics. Such content is provided for general informational and awareness purposes only. It does not constitute medical advice, does not establish a physician-patient relationship, and must not be relied upon as a substitute for professional clinical consultation. Leanova makes reasonable efforts to ensure the accuracy of informational content but does not warrant its completeness or currency.

4.6  Wellness Partner and Referral Services

Leanova may partner with gyms, wellness centres, and corporate organisations to extend access to its medical program. Where such partnerships exist, these Terms govern the use of the Platform and services by all enrolled individuals, regardless of the channel through which they were referred. Partner-specific commercial arrangements are governed by separate written agreements between Leanova and the partner entity.

4.7  Service Availability and Modifications

Leanova does not guarantee uninterrupted availability of the Platform or its Services. Scheduled maintenance, technical upgrades, connectivity issues, or circumstances beyond Leanova's reasonable control may result in temporary interruptions. Leanova reserves the right to modify, suspend, or discontinue any feature, service, or program with reasonable notice to affected Users. Where a Service is discontinued mid-subscription, Leanova will offer a pro-rated remedy as set out in the Cancellation and Refund Policy.

5.  Clinical Scope, Limitations, and Emergency Services

5.1  Not a Substitute for Emergency Care

Leanova's Services are designed for non-urgent, elective obesity and metabolic health management. The Platform is not an emergency medical service and must not be used as such. In the event of any medical emergency — including but not limited to chest pain, stroke symptoms, severe allergic reaction, loss of consciousness, severe abdominal pain, or any acute life-threatening condition — the User must immediately contact emergency services (dial 112 in India) or present to the nearest emergency department.

5.2  No Independent Diagnostic Authority

Clinical assessments conducted by Leanova Physicians are based on information provided by the Patient through the Platform. Leanova does not hold or operate diagnostic laboratories, radiology facilities, or in-person examination centres. Diagnoses and treatment plans are formulated on the basis of telehealth assessment, self-reported history, and laboratory results provided by the Patient. Where in-person evaluation is clinically necessary, the Physician will advise accordingly.

5.3  Scope of Clinical Practice

Leanova's clinical services are scoped to the assessment and management of obesity and related metabolic, hormonal, and lifestyle conditions. Leanova Physicians do not provide general medical care, acute illness management, or specialist services outside this scope. Where a Patient presents with conditions requiring specialist care, the Physician will provide a referral recommendation; ongoing management of such conditions remains the responsibility of the appropriate specialist.

5.4  Physician-Patient Relationship

A physician-patient relationship is established only between an enrolled Patient and the Leanova Physician assigned to their care, and only upon completion of a clinical assessment. Access to educational content on the Platform, browsing the website, or submitting a preliminary enquiry does not establish a physician-patient relationship with Leanova or any of its Physicians.

6.  User Obligations and Acceptable Use

6.1  General Conduct

By using the Platform, you agree to conduct yourself lawfully, honestly, and in good faith at all times. You must not use the Platform for any purpose that is unlawful, harmful, fraudulent, or contrary to the spirit of this Agreement.

6.2  Prohibited Activities

You must not engage in any of the following:

• Providing false, inaccurate, misleading, or incomplete information at any stage of registration, assessment, or program use;

• Impersonating any person or entity, or misrepresenting your relationship with any individual or organisation;

• Attempting to access accounts, systems, or data belonging to other Users or to Leanova without authorisation;

• Using automated tools, bots, scrapers, or scripts to access, extract, or interact with the Platform;

• Uploading or transmitting viruses, malware, or any code intended to disrupt, damage, or limit the functionality of the Platform;

• Reverse-engineering, decompiling, disassembling, or otherwise attempting to derive the source code of any part of the Platform;

• Reproducing, distributing, publishing, or commercially exploiting any Content from the Platform without Leanova's prior written consent;

• Using the Platform to send unsolicited commercial communications, spam, or promotional material to other Users;

• Sharing, reselling, or transferring your account, subscription, or any prescription medication to any third party;

• Using the Platform in any manner that could damage Leanova's reputation, business relationships, or standing with any regulatory authority;

• Attempting to circumvent any security measure, access control, or authentication mechanism on the Platform;

• Accessing the Platform from a jurisdiction in which such access is prohibited by applicable law.

6.3  Accuracy of Information

You accept sole responsibility for the accuracy, completeness, and currency of all information you provide to Leanova. You acknowledge that clinical decisions made by Leanova Physicians are based in material part on information you provide, and that inaccurate, incomplete, or withheld information may result in clinically inappropriate treatment and increased risk of harm. Leanova shall not be liable for any adverse outcome arising from reliance on information that you have provided inaccurately or incompletely.

6.4  Communication Responsibilities

You agree to engage with Leanova's clinical and operational team in good faith, to respond to follow-up communications within a reasonable time, and to notify Leanova promptly of any material change to your health status, medications, or circumstances relevant to your treatment. Persistent non-engagement with follow-up care may result in temporary suspension of pharmacotherapy pending clinical review.

7.  Intellectual Property Rights

7.1  Ownership

All Content on the Platform — including but not limited to the Leanova brand name, logo, compass motif, visual identity, written content, clinical educational materials, software, database structure, user interface design, and layout — is the exclusive intellectual property of Leanova or its licensors. These materials are protected by copyright, trademark, and other applicable intellectual property laws of India and internationally.

7.2  Permitted Use

Leanova grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for the purpose of receiving Services under this Agreement. This licence does not extend to reproduction, modification, distribution, sublicensing, framing, deep-linking, or any commercial exploitation of any Content or intellectual property on the Platform.

7.3  User-Submitted Content

Where you submit content to the Platform — including health information, photographs, feedback, or written communications — you grant Leanova a non-exclusive, royalty-free, worldwide licence to use, store, process, and display such content solely for the purpose of providing and improving the Services. You warrant that any content you submit does not infringe the intellectual property rights or privacy rights of any third party.

7.4  No Implied Licence

Nothing in this Agreement constitutes a transfer of intellectual property rights from Leanova to you. Any use of Leanova's intellectual property beyond the scope of the limited licence granted in Clause 7.2 requires Leanova's prior express written consent.

8.  Privacy, Data Protection, and Confidentiality

The collection, storage, processing, use, and disclosure of your personal information and SPDI are governed by Leanova's Privacy Policy, which is incorporated by reference into this Agreement and is available in full at www.leanova.in. By agreeing to these Terms, you confirm that you have read and accept the Privacy Policy.

Leanova handles all health and clinical data in compliance with the Information Technology Act 2000, the SPDI Rules 2011, and the Digital Personal Data Protection Act 2023. All data shared during clinical consultations, assessments, and WhatsApp-based communication is treated as confidential medical information and is handled with the same standard of care as data processed in a physical medical setting.

You acknowledge that Leanova may be required to disclose your information to regulatory authorities, law enforcement agencies, or courts in response to lawful requests or orders. Where legally permissible, Leanova will notify you of any such disclosure in advance.

9.  Subscriptions, Payments, Cancellations, and Refunds

9.1  Subscription Enrolment

Access to Leanova's clinical program requires payment of a subscription fee as presented at the time of enrolment. By completing payment, you confirm that you have reviewed the plan details, understand what is included, and agree to the applicable subscription terms. Subscription fees are inclusive of all applicable taxes unless otherwise stated.

9.2  Payment Processing

All payments are processed through PCI-DSS-compliant third-party payment gateways. Leanova does not collect, store, or process your credit card, debit card, UPI, or net-banking credentials directly. You confirm that you are the authorised account holder or cardholder for the payment method used and that the payment method has sufficient funds or credit to complete the transaction.

9.3  Subscription Renewal

Where a subscription is set to auto-renew, Leanova will notify you in advance of the renewal date and the applicable fee. You may cancel auto-renewal at any time before the renewal date in accordance with Clause 9.4. Failure to cancel before the renewal date will result in the subscription being renewed at the then-current subscription rate and the renewal fee being charged to your payment method.

9.4  Cancellation Policy

You may cancel your subscription at any time by contacting Leanova at care@leanova.in. The effective date of cancellation and any entitlement to a refund shall be determined in accordance with Leanova's Cancellation and Refund Policy, which is incorporated by reference into this Agreement. Cancellation of a subscription does not entitle you to a refund of fees already paid for a current subscription period unless the applicable policy expressly provides otherwise.

9.5  Refund Policy

Refund eligibility, processing timelines, and applicable conditions are set out in Leanova's Cancellation and Refund Policy. Refunds, where applicable, will be credited to the original payment method within the timeframes specified in that policy. No refunds will be issued for subscription periods already consumed or for services already rendered.

9.6  Fee Changes

Leanova reserves the right to revise subscription fees, plan structures, and inclusions at any time. Changes affecting existing subscribers will be communicated with reasonable advance notice and will take effect at the next renewal date. Your continued subscription following the effective date of a price change constitutes your acceptance of the revised fees.

9.7  Failed Payments

In the event of a failed payment — whether due to insufficient funds, expired payment method, or any other reason — access to clinical services may be temporarily suspended until payment is successfully processed. Leanova is not liable for any clinical inconvenience arising from service suspension due to payment failure.

10.  Third-Party Services, Links, and Integrations

The Platform may contain hyperlinks to external websites, third-party applications, and online resources. Leanova has no control over such third-party platforms and is not responsible for their content, accuracy, availability, or privacy practices. The inclusion of any third-party link does not constitute an endorsement by Leanova.

Leanova uses third-party service providers for specific operational functions, including payment processing, communication infrastructure, CRM and workflow management, and cloud data storage. These providers are engaged under contractual obligations that restrict their use of your data to the defined service scope. Leanova is not liable for the acts or omissions of third-party service providers where such acts fall outside Leanova's reasonable control.

Where the Platform integrates with WhatsApp for clinical communication, such integration is subject to WhatsApp's own terms of service and privacy policy. Leanova's use of WhatsApp for clinical communication is limited to program follow-up, medication guidance, and clinical check-ins, and does not substitute for a formal medical consultation.

11.  Disclaimers and Warranties

11.1  No Guarantee of Outcomes

Leanova makes no representation, warranty, or guarantee — express or implied — that the use of its Services will result in any specific degree of weight loss, health improvement, or clinical outcome. Individual responses to treatment vary significantly based on genetic, hormonal, metabolic, behavioural, and environmental factors that are outside Leanova's control. All clinical recommendations are provided on the basis of current evidence and the individual Patient's assessed clinical profile.

11.2  Platform Provided "As Is"

The Platform and its Content are provided on an "as is" and "as available" basis, without warranty of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy, or non-infringement. While Leanova makes reasonable efforts to maintain the accuracy of informational Content, it does not warrant that such content is error-free, complete, or current at all times.

11.3  No Warranty of Uninterrupted Access

Leanova does not warrant that access to the Platform will be continuous, uninterrupted, secure, or free of technical errors. Temporary unavailability arising from maintenance, upgrades, cyber incidents, third-party platform failures, or force majeure events does not constitute a breach of this Agreement.

11.4  Informational Content

Any general health, nutrition, or medication information published on the Platform is for educational awareness only. It is not tailored to any individual's medical circumstances, does not constitute a medical opinion or prescription, and must not be used as the basis for self-diagnosis or self-medication. Always consult a qualified medical practitioner before making any health decision.

12.  Limitation of Liability

To the fullest extent permitted by Applicable Law, Leanova and the Released Parties (as defined in the Patient Responsibility and Compliance Agreement) shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages — including loss of data, loss of income, loss of business opportunity, or personal injury — arising from your use of or inability to use the Platform or Services, even if Leanova has been advised of the possibility of such damages.

In circumstances where Leanova's liability cannot be fully excluded under Applicable Law, Leanova's aggregate liability to you for all claims arising out of or in connection with this Agreement shall not exceed the total subscription fees paid by you to Leanova in the three calendar months immediately preceding the event giving rise to the claim.

Nothing in this Clause shall be construed to limit Leanova's liability for fraud, wilful misconduct, or death or personal injury caused by Leanova's gross negligence — where such liability cannot be excluded or limited by law.

13.  Indemnification

You agree to indemnify, defend, and hold harmless Leanova, its directors, officers, Physicians, employees, contractors, affiliates, and partner service providers from and against any claim, demand, loss, liability, damage, cost, or expense (including reasonable legal fees) arising from or related to: (a) your use of or access to the Platform; (b) your breach of any provision of this Agreement; (c) any content or information you submit to the Platform; (d) your violation of Applicable Law or the rights of any third party; or (e) your failure to provide accurate and complete clinical information to your treating Physician.

14.  Account Suspension and Termination

14.1  Termination by User

You may terminate your account and discontinue use of the Platform at any time by providing written notice to care@leanova.in. Termination of your account will result in loss of access to all Services, including clinical records stored on the Platform. You will be entitled to a copy of your clinical records upon written request, subject to applicable medical record-keeping regulations.

14.2  Suspension or Termination by Leanova

Leanova reserves the right to suspend or permanently terminate your account and access to the Platform, with or without prior notice, in any of the following circumstances:

• You have breached any provision of this Agreement, the Privacy Policy, or the Patient Responsibility and Compliance Agreement;

• You have provided false, inaccurate, or materially incomplete information to Leanova or its Physicians;

• Your account is suspected of being used for fraudulent, abusive, or unlawful purposes;

• Your conduct poses a risk to the safety, health, or wellbeing of Leanova's clinical staff or other Users;

• Leanova is required to do so by a court order or regulatory direction;

• Continued provision of Services to you is no longer clinically or legally appropriate.

14.3  Effect of Termination

Upon termination of your account, your licence to use the Platform is immediately revoked. You must cease all use of the Platform. Obligations and rights that by their nature should survive termination — including Clauses 7, 11, 12, 13, and 16 — shall continue in full force after termination.

15.  Governing Law and Dispute Resolution

15.1  Governing Law

This Agreement shall be governed by and construed in accordance with the laws of India, without regard to conflict-of-laws principles.

15.2  Dispute Resolution — Good Faith Negotiation

In the event of any dispute, claim, or controversy arising out of or relating to this Agreement or the use of Leanova's Services, the parties shall first attempt to resolve the matter amicably through good faith negotiation. A party wishing to initiate this process must provide written notice to the other party describing the dispute in reasonable detail. The parties shall have thirty (30) days from receipt of such notice to attempt resolution by mutual agreement.

15.3  Arbitration

If the dispute is not resolved through negotiation within the thirty-day period, it shall be referred to and finally resolved by binding arbitration before a sole arbitrator mutually appointed by the parties, or, failing agreement on appointment, appointed in accordance with the Arbitration and Conciliation Act, 1996. The seat of arbitration shall be Madurai, Tamil Nadu. All proceedings shall be conducted in the English language. The arbitral award shall be final and binding on the parties.

15.4  Jurisdiction

Subject to Clause 15.3, the courts of competent jurisdiction in Madurai, Tamil Nadu shall have exclusive jurisdiction over any dispute that is not resolved through arbitration or that requires urgent interim relief.

15.5  Consumer Rights

Nothing in this Clause shall be construed to limit or restrict the rights available to a consumer under the Consumer Protection Act, 2019 or the rules and regulations made thereunder.

16.  General Provisions

16.1  Entire Agreement

This Agreement, together with the Privacy Policy, the Patient Responsibility and Compliance Agreement, and the Cancellation and Refund Policy, constitutes the entire agreement between Leanova and the User with respect to the subject matter herein and supersedes all prior and contemporaneous representations, understandings, negotiations, and agreements, whether oral or written.

16.2  Severability

If any provision of this Agreement is held by a court or arbitral tribunal of competent jurisdiction to be invalid, unlawful, or unenforceable under Applicable Law, that provision shall be severed to the minimum extent necessary, and the remaining provisions shall continue in full force and effect with maximum effect given to the original intent of the Agreement.

16.3  Waiver

No failure or delay by Leanova in exercising any right, power, or remedy under this Agreement shall constitute a waiver of that right, power, or remedy. A waiver by Leanova of any breach or default shall not constitute a waiver of any subsequent breach or default of the same or any other provision.

16.4  Assignment

You may not assign, transfer, sub-licence, or otherwise dispose of any of your rights or obligations under this Agreement without Leanova's prior written consent. Leanova may assign or transfer this Agreement, in whole or in part, to any affiliate, successor entity, or acquirer of all or substantially all of Leanova's assets, without your prior consent.

16.5  Force Majeure

Leanova shall not be liable for any delay or failure to perform its obligations under this Agreement where such delay or failure arises from circumstances beyond its reasonable control, including acts of God, natural disasters, epidemics, pandemics, acts of government, civil unrest, strikes, telecommunications failures, power outages, or cyber-attacks. In such circumstances, Leanova shall notify affected Users as soon as reasonably practicable and shall resume performance as soon as the circumstances permit.

16.6  Electronic Communication and Signatures

You agree that communications from Leanova delivered by email, WhatsApp, or through the Platform satisfy any legal requirement that such communications be in writing. Electronic signatures applied through Leanova's digital platform shall have the same legal force and effect as handwritten signatures, in accordance with the Information Technology Act, 2000.

16.7  Language

This Agreement is drafted in the English language. In the event of any inconsistency between an English version and any translated version, the English version shall prevail.

17.  Grievance Redressal

In accordance with the Information Technology Act, 2000, and the rules made thereunder, Leanova has designated a Grievance Officer to receive and address complaints, queries, and concerns relating to the Platform and its Services.

Grievance Officer

Leanova Health

Email: care@leanova.in

Website: www.leanova.in

All grievances should be submitted in writing with a clear description of the concern, contact details, and, where applicable, the relevant order or subscription reference. Leanova will acknowledge receipt within 48 hours and endeavour to resolve the grievance within thirty (30) days of receipt. If you are not satisfied with the outcome of the grievance process, you may seek further recourse under Applicable Law.

18.  Contact Information

For any query, concern, or communication relating to these Terms and Conditions, please contact Leanova at:

Email: care@leanova.in

Website: www.leanova.in

Program: Doctor-Led Metabolic Optimisation